RETURN POLICY

We’ll help you resolve issues quickly — whether your order hasn’t shipped yet, arrived damaged, or just isn’t right.

Order Cancellation

You can cancel your order at any time before it’s shipped or enters production. If we approve your cancellation request during that window, you’ll receive a full refund to the original payment method — no deductions, no delays. Once your order ships or production begins, cancellation is no longer possible. At that point, our return process applies instead.

If your item arrived damaged, incorrect, or incomplete

We cover return shipping and issue a full refund — no questions asked — when the issue is on our end. This includes items that arrive damaged, the wrong product was sent, or something was missing from your order. You’ll need to:
  • Contact us first at cs@snugcozyglow.com to confirm next steps
  • Keep all original packaging and include photos of the issue when requested
  • Provide your order confirmation or receipt
We’ll send prepaid return instructions — no cost to you.

If you’d like to return an unused, unopened item

You have 14 days from the date you received your order to initiate a return. To be eligible:
  • The item must be unused and in original condition
  • All original packaging, tags, and accessories must be included
  • You’ll need to supply proof of purchase — either your order confirmation email or receipt
You must contact our customer service team before sending anything back. We’ll give you the correct return address and instructions — returns sent directly to a manufacturer or unauthorized location won’t be accepted. Return shipping costs are your responsibility unless the return falls under the covered cases above.

When will your refund appear?

After we receive and inspect your returned item, we’ll approve or decline the return. If approved:
  • Your refund goes back to the original payment method
  • We process refunds within 7 days of approval
  • Actual timing depends on your bank or financial institution — this step is outside our control
No restocking fees apply to any approved return.

What happens after you reach out to us?

You’ll get a reply within 24 hours. From there, we’ll:
  • Confirm eligibility and clarify next steps
  • Provide clear return instructions (including address and labels if applicable)
  • Track your return and notify you once it arrives
  • Inspect the item and issue your refund promptly upon approval
If your refund hasn’t shown up after the 7-day processing window, check your bank or card statement first. Then contact your financial provider. If it’s still unresolved, just reply to this page or email cs@snugcozyglow.com — we’ll respond within 24 hours and take care of the rest.