FAQS

This FAQ helps you resolve common order moments — from tracking to troubleshooting — quickly and confidently.

Track Your Shipment After Dispatch

You’ll receive a shipping confirmation email with tracking details once your order has been dispatched. Use the carrier’s tracking system to follow your package in real time.

Update Your Shipping Address Before Dispatch

We can update your shipping address only if your order hasn’t shipped yet. Once packed or dispatched, no changes are possible.

Return Items That Meet Eligibility Criteria

To qualify for return, items must be in original condition, with tags attached where applicable, and show no visible signs of wear. Clearance items are excluded from returns. Approved returns result in a refund — direct exchanges are not offered. Full details are available in our Return Policy.

Report Wrong or Faulty Orders Within 30 Days

Contact us within 30 days of delivery if your order arrives incorrect, damaged, or defective. Include these details in your message:

• Your order number
• The product name or item code
• Clear photos showing the issue
• A brief description of what’s wrong

Apply a Missed Discount Code Post-Purchase

If you forgot to enter a discount code at checkout, send your order number and the applicable code to cs@snugcozyglow.com. We’ll assess it promptly and apply a correction if eligible.

Stay Informed When Items Restock

Out-of-stock items may return to inventory. Subscribe to restock notifications to get an alert as soon as they’re available again.

Review Order Details Before Finalizing Checkout

Orders move quickly into processing after checkout completes. Changes aren’t possible afterward — so double-check quantities, colors, sizes, and shipping information before submitting. Every question matters. We respond to all inquiries at cs@snugcozyglow.com within 24 business hours — and act fast when time-sensitive.